Shipping policy
Last updated date: October 10, 2023
1. GENERAL
a) This website with the URL of “www.artlegends.in” is operated by Art Legends
b) We are committed to delivering the order placed by you within the given period and in accordance with this Delivery Policy.
c) Currently, We do offer worldwide shipping on all our products subject to the provisions of this policy.
d) You are advised to read our Terms and Conditions along with this policy.
e) By using this website, You agree to be bound by the terms contained in this policy without modification. If you do not agree to the terms contained in this policy, you are advised not to transact on this website.
f) The following currency used on this website is Indian rupees. Your payment provided may be charged in your local currency at the applicable exchange rates.
g) The default delivery partner under this website is ShipRocket.
h) All orders are subject to product availability. If an item is not in stock at the time you place your order,we will notify you and refund the total amount using the original method of payment.
i) We make all commercially reasonable endeavours to ensure that the products are delivered to you in a timely manner.
j) Please read this policy before making a purchase, so that you understand your rights as well as what you can expect from us.
2. COST OF SHIPPING
a) Shipping charges are free for all Collections,Styled rooms,bedding sets,Bedspreads,Duvet sets,Quilted sets,Table lamps,Carpets etc except for those products whose unit price is less than INR 10000/- The charges for these products with lesser unit price will be as per actuals based on approximate shipping partner rates for similar items and will be applied at the check-out window along with the total price of the goods. If these items of unit value less than INR 10000/- is bought along with other items with greater amount value and it’s total is or above INR 10,000/-,then the shipping will be done free of cost.
b) International shipments will be charged as per actuals as per the logistics partner. This is not inclusive of custom duties and any other additional fee charges which varies as per country of shipment.
3. SHIPPING UPDATES
Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: e-mail or sms or Whats App message as opted at the time of purchase on the website.
4. HANDLING TIME
a) It usually takes 3 to 4 business days to process and dispatch the ‘Ready to Ship’ products once the order is placed with us.
b) The ‘Made to Order’ products will be dispatched as per number of customization days mentioned in the website at the time of purchase and varies as per category and size etc.
c) We strive to process and dispatch your products at the earliest with quality checks and safe packaging to ensure 100% customer satisfaction. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
5. TIME FOR SHIPPING
a) Delivery time depends on the product ordered and the location of delivery. Approximate delivery period is specified on the product details or will be shown at the check-out window.
b) The delivery time is indicative and can vary due to external factors.
6. BUY ONLINE - PICK UP IN-STORE
a) We provide the option of placing the order online and picking up the order at the store.
b) It normally takes 24 to 48 hours from the time of order to pack and set your order.
c) Once the order is ready for pick-up, You will receive the notification through the following method: e-mail or sms or Whats App message as opted at the time of purchase on the website.
d) At the counter, you can show the confirmation message received to collect your goods.
e) The products ordered will be automatically cancelled if the products are not collected within 7 business working days from the time of placing the order.
f) We reserve the right to make changes or completely stop the in-store pick option without notifying the customers.
7. INTERNATIONAL SHIPPING
a) We do provide shipments to all the countries which accept shipping of our goods through our delivery partners.
b) To book an international shipping and to inquire on shipping charges of your products purchased on website, kindly connect to our ‘product care’ on Whats App chat on +91 8590294529 between 10 am and 6 pm Indian standard time on business working days. We will connect to our logistics partner and get back to you in 1 or 2 working days.
c) Shipping details & charges for our international customers will be communicated to you on e-mail or sms or WhatsApp message as per data provided to us and as per your regional service availability ,depending on the order value and other dimensions of your order.
d) Standard international shipping days are applicable as per country and as provided by the shipping agent.
e) International customers assume responsibility for any duties and/or taxes that may be incurred under the customs of that particular country.
f) International customers shall check with their country's customs office to verify that the products can clear customs.
8. OTHER RULES
a) The shipping address cannot be changed once the order has been placed on the website.
b) While we shall strive to ship all your ordered products together, this may not always be possible due to product characteristics, or availability.
c) The Cash on Delivery (COD) option is available for certain categories of products.
d) Partial refunds will not be entertained.
e) We endeavor to engage logistic partners, employees, agents with the highest standards and ethics, you agree and acknowledge that the actions, inaction of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and we shall not be liable for any action or inaction from the part of logistic partners. Any disputes between you and logistics partners shall be settled between you and the logistics partner.
9. RESTRICTIONS
a) Some items may not be eligible to be delivered to all geographical locations. You will be notified of the restricted items at the check-out page or before that.
b) The Cash on delivery (COD) option may not be available for all pin codes.
10. MISSING OR LOST PACKAGES
a) If the order does not make it to its destination and is delayed at the courier office, the customers are responsible for contacting the courier service provider before approaching us.
11. WRONG OR INCOMPLETE ADDRESS
a) You shall ensure that all information that is submitted by you to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.
b) If you have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.
12. YOUR DATA
The privacy of your data supplied to us during the shipping procedure is also governed by our privacy policy, which can be accessed under the following link
13. CHANGES TO THIS POLICY
a) Please note that we may from time to time change the terms of this policy and every time you wish to use this website, please check the policy to ensure you understand the terms and conditions that apply at that time.
b) If you do not wish to accept the revised policy, you should not continue to use the services. If you continue to use the services after the date on which the changes come into effect, your use of the services indicates your agreement to be bound by the new policy.
14. FORCE MAJEURE
We shall not be considered in breach of guarantee or terms of service and shall not be liable to the customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.
15. CONTACT US
For product returns,exchange,refunds,shopping credit voucher and damage reporting, kindly connect to our ‘Product returns & care’ Whats App chat on +91 8590095944 between 10 am and 6 pm Indian standard time on business days. Kindly send us the image of the item you wish to return or the damaged item with your order number,mentioning your specific reason of return. We will get back to you within 2 to 3 business working days. In case of fragile sticker product (Lighting & décor items), kindly send us the package opening video for verification of damage during transit.
For product related information or ‘Product support’ on your purchases, kindly use Whats App chat facility on website or chat with us on +91 8848305981.
If you have any other ‘General Queries’ you can email us on homestylistart@gmail.com .We will get back to you within 2 to 3 business working days.
